Terms of service

Effective date: 24 July 2026

1. Scope

These Terms govern taromobile.com and digital eSIM purchases from TaroMobile (“we”, “us” or “our”). By ordering, you accept these Terms and the plan details shown before payment.

Contact: support@taromobile.com. Address: Far East Finance Building, 14 Robinson Road, Singapore 048545.

2. Digital eSIMs

We sell prepaid digital eSIMs; no physical SIM is supplied. The selected product page controls coverage, data, speed, local number, calls, SMS, hotspot use, installation, activation and validity. Not every plan includes every capability.

3. Orders and delivery

Provide accurate payment and email details. An order is accepted after successful payment confirmation, subject to availability, fraud review and correction of an obvious error.

The eSIM will be delivered within five minutes after payment confirmation to the checkout email, by QR code, manual details or secure link. Check spam folders. See our Digital Delivery Policy.

4. Compatibility and activation

Before purchase, confirm the exact device supports eSIM and is network-unlocked. Capability may vary by country, carrier and hardware version.

Delivery, installation, activation and first connection are different. Validity may begin at any of these stages as stated by the plan. Follow its instructions and do not install early.

Do not delete an installed eSIM during troubleshooting unless support instructs you.

5. Coverage and data

Service depends on partner networks, device support, coverage, congestion, maintenance and location. Coverage is expected availability, not a guarantee everywhere.

Data limits, speed thresholds, reduced-speed rules and hotspot use are plan-specific. “Unlimited” may have fair-use or speed rules.

6. Numbers, calls and SMS

Incoming calls, outgoing calls and SMS are separate, plan-specific capabilities. SMS does not guarantee bank codes, verification messages or short-code texts unless expressly supported.

7. Acceptable use

Do not use the service for unlawful, fraudulent or harmful activity, network interference, spam or unauthorized resale. We may suspend service to prevent fraud, abuse or security threats.

8. Cancellations, refunds and support

Digital fulfillment begins after payment confirmation, so cancellation cannot be guaranteed once delivery starts. Refund eligibility depends on delivery, activation, usage, cause and applicable law. See our Refund Policy.

Email support@taromobile.com with the order number, destination, device model and error. Never send passwords, one-time codes, full card details or an activation QR code.

9. Privacy, liability and rights

See our Privacy Policy. Nothing in these Terms excludes rights or liability that cannot lawfully be excluded.

Where law allows, we are not responsible for loss caused by an incompatible or locked device, customer settings, use outside stated coverage, failure to follow instructions, unsupported verification messages, another SIM or carrier, or events outside our reasonable control.

10. Changes and law

We may correct errors and update these Terms. The version shown at purchase applies unless law requires otherwise or a change favors you.

Singapore law governs these Terms without limiting mandatory consumer rights in the customer’s country of residence.