Setup guide
Set up your eSIM in four steps
Most of it happens at home before you fly. Go step by step, or jump to the one you need.
Your progressStep 1 of 4
Step 1 of 4 · at home
Check your phone can use an eSIM
No website can check this for you, including ours. Tick each one when you've confirmed it.
Your phone is ready for a travel eSIM.
Not sure? Some models, most often iPhones bought in mainland China, have no eSIM. Send us your model and we'll check.
Step 2 of 4 · at home
Choose a plan and pay
Pick your destination, then the type (with a number, data only or multi-country), the days and the data. Before you pay, every plan shows:
The networkAnd which country your IP address is in
The numberIts country, or "data only"
Calls and textsIncoming and outgoing, separately
When it startsOn install, first connection, or when issued
Your QR code arrives by email. Treat it like a boarding pass: it usually installs only once, so keep it private.
Browse destinations →
Step 3 of 4 · at home, on Wi-Fi
Install the eSIM
Installing doesn't start your days unless the plan says so. Do it before you leave.
- 1Open Settings, then Cellular (or Mobile Service).
- 2Tap Add eSIM, then Use QR Code, and scan the code from our email.
- 3Label the new line "Travel".
- 4Leave your primary line as it is.
- 5Turn the travel line on when your plan's timing allows.
- 1Open Settings, then Network & internet (or Connections), then SIMs.
- 2Tap Add eSIM (or Download a SIM instead) and scan our QR code.
- 3Label the new eSIM "Travel".
- 4Menu names vary by brand. Search "eSIM" in Settings if unsure.
- 5Choose it for mobile data when you're ready to use it.
Never delete the eSIM while troubleshooting. Most profiles can't be downloaded twice.
Can't scan? Use the manual code in the same email.
Step 4 of 4 · when you land
Switch on and connect
Four settings, then you're online. On number plans, the local number comes with the eSIM.
Turn the travel line onIn Settings, under your SIMs or cellular lines.
Use it for mobile dataSet the travel line as the data line.
Data roaming: follow the planMany travel lines need it on. Keep it off on your home line.
Keep your home SIM for codesBank and app codes still reach your own number.
That's it. When the plan ends, the number stops too. Nothing to cancel.
Troubleshooter
Something not working? Pick what you see
No signal or "No service"
- 1Check you are inside the plan's covered area.
- 2Make sure the travel line is turned on.
- 3Turn data roaming on for the travel line, if the plan says so.
- 4Switch airplane mode on, wait 10 seconds, then off.
Signal, but no internet
- 1Set the travel line as your mobile data line.
- 2Check the APN shown on your plan matches your phone settings.
- 3Turn data roaming on for the travel line.
- 4Restart your phone once.
The QR code won't scan
- 1Make sure you're on stable Wi-Fi.
- 2Scan from another screen, not the phone you're installing on.
- 3Use the manual code from the same email instead.
- 4If it says "already used", contact us. Don't try again.
Calls or texts don't arrive
- 1Check the plan includes the calls or texts you expect. Some are receive only.
- 2Make sure people dial the travel number, with the country code.
- 3Turn the travel line on for calls and messages.
- 4Verification codes may not arrive on travel numbers. Use your home SIM.
Still stuck?
Send us your destination, phone model and a screenshot of the error. Don't delete the eSIM.
Contact support