HELP DESK
Help and Support
Pick the closest match below. Every answer states what varies by plan, because the selected product page is the final source for data, number, calls, SMS, activation and validity.
Choosing a plan
Will my phone work?Check your exact model in one minute, then scan the 217 reported models.
What the plan includes: number, calls, SMSWhich plans carry a local number, and which calls or texts it can take.
Do I need a number at all?Data-only against a Taro plan, capability by capability.
Before you buy checklistDevice, destination, timing and validity, in the order to check them.
Setting up and connecting
Install and activateThe iPhone and Android menu paths, and when it is safe to install.
My eSIM will not connectSix checks to run first. Do not delete the installed profile.
What an eSIM actually isHow it is delivered, and why installing is not the same as activating.
Using the number, calls and SMS abroadWhich line to select, and why SMS is not a verification-code guarantee.
Orders, answers and the company
Where is my eSIM?If five minutes have passed, this is what to check and what to send us.
Frequently asked questionsThe questions people ask before their first Taro plan.
Refunds and cancellationsWhat can be refunded, and what changes once a plan has started.
About TaroMobileWho we are, what we sell, and what we deliberately do not claim.
STILL STUCK
Ask a person.
If nothing above matches, send us the details and we will answer with the exact plan conditions rather than a generic reply.
- Destination and travel dates
- Exact phone model and unlock status
- Whether you need data, a number, calls or SMS
- The exact error or result you see, plus your order number if you have one
Never send a password, a one-time code, complete payment details or your activation QR code. Support does not need any of them.