Shipping policy

Digital delivery only

TaroMobile sells digital eSIM products. No physical SIM card or parcel will be shipped.

Delivery within five minutes

After payment is successfully confirmed, the eSIM will be delivered within five minutes to the email address provided at checkout.

The delivery email may contain an activation QR code, manual installation details or a secure link to the installation information, depending on the selected plan.

If the email has not arrived

Wait until five minutes have passed after payment confirmation, then check the spam, junk, promotions and filtered-message folders for the order email.

If the delivery email is still missing, contact support@taromobile.com with the order number and the email address used at checkout. Do not place a duplicate order unless support advises you to do so.

Email accuracy and security

You are responsible for providing an accurate email address at checkout. Keep QR codes, activation codes and manual installation information private. Do not forward, publish or share them with another person.

Delivery is not activation

Delivery means that the eSIM installation or redemption information has been sent to the order email. Installation, activation, first network connection and the start of plan validity are separate events.

Review the selected product instructions before installing the eSIM. Activation triggers, installation deadlines and validity periods can vary by plan.

Before installation

Confirm that the exact device model supports eSIM and is network-unlocked. Review the selected product’s destination coverage, data, number, calling, SMS, activation and validity information before installation.

Contact

For delivery questions, email support@taromobile.com.