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TaroMobile
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Privacy policy

Effective date: 24 July 2026

1. Scope and contact

This Privacy Policy explains how TaroMobile (“we”, “us” or “our”) collects, uses and discloses personal data when you visit taromobile.com, buy a digital eSIM or contact us.

Privacy and data-protection enquiries: support@taromobile.com. Address: Far East Finance Building, 14 Robinson Road, Singapore 048545.

2. Personal data we collect

Depending on how you use our services, we may collect:

  • contact and order data, including name, email address, billing details, destination, selected plan, order number and transaction status;
  • payment-related data supplied by payment providers, such as payment status, method and fraud signals; we do not need your full card number for customer support;
  • device, network and technical data, including device model, operating system, IP address, browser, language, time zone, diagnostic information and eSIM installation or service status;
  • site and cookie data, including pages viewed, interactions, referring pages and approximate location derived from IP address;
  • support communications, screenshots and other information you choose to provide; and
  • marketing preferences and consent records.

Do not send passwords, one-time codes, full payment-card details or an activation QR code.

3. How we obtain data

We collect data from you, your browser or device, and service providers involved in storefront operation, payment, fraud prevention, eSIM provisioning, carrier service, email delivery, analytics and customer support.

4. Why we use personal data

We use personal data to process payment and orders; deliver, provision and support eSIMs; communicate about orders; diagnose service issues; secure the site and prevent fraud; comply with law; keep business records; improve our services; measure site performance; and send marketing where permitted.

We use data only for notified, reasonable purposes and rely on consent, performance of a contract, legal obligations or other lawful grounds as applicable. You may withdraw consent with reasonable notice, but this may affect services that require the data.

5. When we disclose data

We may disclose only the data reasonably needed to categories of recipients that help operate our business: ecommerce and hosting providers, payment processors, eSIM and network providers, email and support services, analytics and security providers, professional advisers, regulators and law-enforcement bodies. We may also disclose data in a business reorganisation, subject to appropriate safeguards.

Providers acting for us may use personal data only for the authorised service or as otherwise permitted by law. Specific providers can change as our systems develop; contact us for current information relevant to your data.

6. Cookies and analytics

We use necessary cookies for security, checkout and site functions, and may use optional analytics or marketing technologies where permitted. Browser or consent controls can limit optional technologies, but blocking necessary cookies may prevent parts of the site from working.

7. Retention and security

We retain personal data only while needed for the purposes described, including order support, fraud prevention, accounting and legal obligations. Retention periods vary by record and applicable law. Data is deleted, anonymised or securely disposed of when no longer required.

We use reasonable organisational and technical safeguards. No internet transmission or storage system is completely secure, so contact us promptly if you suspect unauthorised use of your data or eSIM details.

8. International transfers

Our providers and network partners may process data outside your country. We use contractual or other appropriate measures intended to provide protection comparable to that required by applicable law.

9. Your choices and rights

Subject to law, you may request access to or correction of personal data, withdraw consent, object to direct marketing, or request deletion, restriction or portability where applicable. We may verify your identity and explain any lawful limitation. To make a request, email support@taromobile.com.

10. Children

Our services are not directed to children who cannot lawfully consent to the relevant data processing. A parent or guardian should contact us if they believe a child provided personal data without appropriate permission.

11. Data incidents

We assess suspected personal-data breaches and notify regulators or affected individuals when required by law.

12. Changes

We may update this Policy to reflect legal, operational or service changes. The effective date above shows the latest version. Material changes will be communicated where required.